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ter Maat, M. and Truong, K.P. and Heylen, D.K.J.
(2010)
How turn-taking strategies influence users’ impressions of an agent.
In: Proceedings of the International Conference on Intelligent Virtual Agents (IVA), 20-22 Sep 2010, Philadelphia, PA, USA.
pp. 441-453.
Lecture Notes in Computer Science 6356.
Springer Verlag.
ISBN 978-3-642-15891-9
Full text available as:
Official URL: http://dx.doi.org/10.1007/978-3-642-15892-6_48  AbstractDifferent turn-taking strategies of an agent influence the impression that people have of it. We recorded conversations of a human with an interviewing agent, controlled by a wizard and using a particular turn-taking strategy. A questionnaire with 27 semantic differential scales concerning personality, emotion, social skills and interviewing skills was used to capture these impressions. We show that it is possible to influence factors such as agreeableness, assertiveness, conversational skill and rapport by varying the agent’s turn-taking strategy.
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